These Terms govern your access to and use of Indika School ("Service"), operated by Indika School Technologies Pvt. Ltd. By using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. The service

Indika provides a cloud-based school management platform including ERP modules, smart class content, tablet learning programs and AI features. The exact scope is defined in your Master Service Agreement (MSA) or Order Form.

2. Your account

You're responsible for keeping account credentials secure, ensuring users are authorised to access the Service, and using the Service in accordance with applicable laws. We may suspend access if we have reasonable grounds to suspect misuse.

3. Acceptable use

You agree not to: reverse engineer the Service, use it to violate laws or third-party rights, attempt to gain unauthorised access, send spam, or use it in a way that disrupts other customers' use.

4. Fees & payment

Fees are set out in your Order Form. Annual contracts auto-renew unless cancelled with 30 days' written notice. Failure to pay invoices by the due date may result in service suspension after a 14-day grace period.

5. Data & privacy

Your data remains yours. We process data only in accordance with your instructions and our Privacy Policy. On termination, you have 90 days to export your data, after which we'll delete it from active systems within 30 days and from backups within 180 days.

6. Service levels

We commit to 99.99% uptime measured monthly. Breach entitles you to service credits per the SLA in your MSA. Scheduled maintenance is excluded; we provide 72 hours' notice and run windows outside school hours.

7. Intellectual property

Indika and its licensors own all intellectual property in the Service. You retain ownership of content you upload. By uploading, you grant us a limited licence to process it solely to provide the Service.

8. Liability

To the maximum extent permitted by law, our aggregate liability is capped at the fees paid to us in the 12 months preceding the claim. We are not liable for indirect or consequential losses.

9. Termination

Either party may terminate for material breach not cured within 30 days of notice. We may terminate for non-payment per Section 4. On termination, your obligations to pay accrued fees and our data export obligations survive.

10. Governing law

These Terms are governed by Indian law. Disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.

Contact

Legal queries: legal@indika.school